Shop Operations
Run repair operations, the customer journey, and Shop Mobile for authorized shop roles.
ProFixIQ
The AI operating system for heavy-duty repair shops
Heavy-Duty • Diesel • Fleet • Field • Equipment
The operating system for heavy-duty repair shops.
Voice inspections, technician-built repairs, automated approvals, parts workflows, workforce operations, fleet transparency, and optional Equipment workflows—connected in one heavy-duty-first system. Automotive repair is supported too.
Full platform includedNo feature gatingBuilt for real shop flow
Work order EL000284
2019 Ford F-550 • Unit 47
Inspection12 of 16 complete
Voice capture active
Evidence stays with the repair
Front brakesPass
Left outer tie rodRepair
Repair lineEvidence attached
Replace left outer tie rod end
Excessive play confirmed during steering inspection. Photo and technician note included.
Labor
1.4 hours
Parts
Requested
Customer decision
Approval link ready
Send
Inspect
Build
Approve
Fulfill
Choose your workspace
One sign-in system. Clear operational boundaries.
Shop, Field, and Fleet each have a dedicated sign-in and operating boundary. Customer Portal provides a fourth, invitation-based access path.
Field Service
Dispatch and complete off-site service visits with explicit operator access and service-truck capacity.
Fleet Maintenance
Give participating fleets an owned workspace for assets, maintenance, approvals, and history.
Connected workflow
One job. One truth. Every team connected.
ProFixIQ carries the work forward instead of asking each department to recreate it. Evidence, decisions, parts, labor, and status remain attached from first inspection to final invoice.
01
Capture
Technicians document voice notes, measurements, photos, and findings once.
02
Build
Findings become complete repair lines with labor, parts, and evidence attached.
03
Approve
Customers and fleets make clear decisions from a live, evidence-backed portal.
04
Fulfill
Approved work moves directly into parts, technician, and scheduling workflows.
05
Complete
Invoice, history, reporting, and fleet visibility close the loop cleanly.
Built around the repair
From technician evidence to a complete business record.
The product follows how a real shop works—then removes the re-entry, blind spots, and disconnected handoffs.
Voice inspections
Capture the real condition of the vehicle without slowing the technician down.
Voice-guided inspections keep technicians working naturally. Photos, videos, notes, and measurements remain connected to the exact repair they support.
- Hands-free inspection flow
- Evidence attached to durable records
- Custom automotive and heavy-duty templates
Heavy-duty PM inspection
Unit 47 • 12 sections
Section 1
Steering
Section 2
Brakes
Section 3
Suspension
Section 4
Tires
Listening for the next finding…
Connected decisions
Turn a technician’s finding into approved work without rebuilding the job.
Advisors review one complete repair line. Customers and fleets see the evidence, approve the work, and trigger the next operational step.
- Technician-built repairs
- Customer and fleet approvals
- No duplicate data entry
Customer approval
Replace front brake pads & rotors
Safety • Recommended today
$1,284
Photo
Measurement
Tech note
Decline
Approve repair
Decision recorded with a complete audit trail
End-to-end operations
Keep parts, people, billing, and history tied to the same source of truth.
Every team works from the same job state—from request and receiving through completion, invoicing, reporting, and future service history.
- Parts requests and receiving
- Workforce and dispatch visibility
- Clean billing and vehicle history
Today’s operation
One live view across the shop
8
In progress
5
Awaiting parts
11
Ready
Parts fulfillment82%
Technician capacity74%
Approval completion91%
One platform, every role
Built for the people doing the work—and the people waiting on it.
Technicians
Less typing, fewer interruptions, and one place to build the repair correctly.
Advisors
Review evidence, send clear approvals, and see what is blocking every job.
Parts
Requests, quotes, orders, receiving, and allocations stay tied to the work.
Owners
See operational readiness, workforce activity, and missed opportunity across the shop.
Customers & fleets
Get evidence, decisions, live status, documents, and history through dedicated portals.
Shop Boost onboarding
Bring the shop you already have. Start with a system built around it.
Import your existing data, preview what ProFixIQ understands, and activate a clean operational foundation with guided review at every important decision.
Run Instant Shop Analysis01
Profile
Tell us how your bays, people, and workflow operate.
02
Import
Upload customers, vehicles, history, parts, and services.
03
Preview
Review the shop blueprint before anything is activated.
Complete platform
One operating system. Clear product boundaries.
Choose the operation you run today. Complete Operations brings every workspace together with owner-controlled access.
Repair Operations
Work orders, quotes, inspections, approvals, invoicing
Parts & Inventory
Requests, purchasing, receiving, allocations, inventory
Workforce Command
Scheduling, attendance, readiness, documents, certifications
Portals & Intelligence
Customer and fleet portals, history, AI assistance, reporting
Product-based pricing
Pay for the operation you run.
No per-user charge. Add service-truck or fleet-asset capacity only where the product creates more operational value.
Shop Operations
$299USD / month / location
The operating system for repair shops working in the bay.
10 active staff users included, then $50 USD per additional active user.
Included
- Work orders, inspections, quotes, and invoicing
- Parts, purchasing, inventory, and workforce
- Customer portal and Shop Mobile
Field Service
$199USD / month
A focused service-truck operation for fleets and independents.
1 active service truck included, then $49 USD per additional truck.
Included
- Dispatch and mobile service visits
- Explicit field-operator assignment
- Truck scheduling, inventory, and evidence
Fleet Maintenance
$149USD / month
A fleet-owned workspace for maintenance, compliance, and repair history.
10 fleet-owned assets included, then $2.50 USD per additional asset.
Included
- PM programs, inspections, defects, and approvals
- Drivers, dispatch, documents, and asset history
- Fleet portal identities included at no charge
Best value
Complete Operations
$499USD / month / location
Shop, Field Service, and Fleet Maintenance with owner-controlled toggles.
10 active staff users included, then $50 USD per additional active user. 2 service trucks included.
Included
- Everything in Shop Operations
- Field Service for assigned operators
- Unlimited fleet relationships; linked fleets up to 10 assets included
Equipment add-on
+$149USD / month / location
Add the Equipment workspace to Complete Operations for preventive maintenance, Asset Health, inspections, wear tracking, and repair history across off-road and industrial assets—from excavators and haul trucks to forklifts, aerial lifts, mining equipment, generators, and attachments.
Requires Complete Operations. New subscriptions are $648 USD / month / location for Complete + Equipment before taxes or added capacity.
- PM by engine hours, distance, cycles, or calendar
- Equipment directory, Asset Health, and off-road inspections
- Components, mounted assets, and service history
- Undercarriage wear, measurements, and wear limits
Customer, driver, and fleet portal identities are not counted as paid staff seats.AI assistance is included subject to fair-use safeguards; core shop workflows remain available.